Solution House takes control of National Oceanography Centre

Solution House has taken control of the National Oceanography Centre’s (NOC) site management after being the preferred bidder.

It means the UK’s largest marine science and research institute is now having its facilities management processes transformed through the introduction of unique software, known as Incident Desk.

Incident reports will be a thing of the past for the NOC - with these replaced by automated mobile incident management for security and maintenance staff.

The South African developed software is a universal incident and service request sourcing, routing and management engine that provides site and facility managers with advanced functionality. These include recording, tracking, visualising, alerting, escalating and reporting on any number of site-related incidents, from infrastructure repair, scheduled service checks, intrusion alerts and criminal incidents among others.

The decision to opt for Solution House’s Incident Desk software was made in light of the NOC needing greater mobility, simplicity and efficiency - particularly for an organisation that encounters a variety of specific challenges; such as sea level change, the oceans’ role in climate change, predicting and simulating the behavior of the oceans, development, the future of the Arctic Ocean and long-term monitoring technologies.

Ensuring safety for over 2,500 scientists, engineers, technologists, support staff and students across its two sites - while also having to comply with relevant legislation - were also key factors for the NOC.

“We are delighted that Solution House has taken control of our site management and is now making the vital changes needed,” NOC Security Supervisor Paul Dent said. “We believe that through the use of the Incident Desk software our facilities management systems will be transformed making us far more mobile, efficient and saving us time.”

Solution House Director Tiaan Janse van Rensburg revealed that being able to offer the NOC a flexible solution was key in winning the bidding. 

The NOC is also currently in discussions with Solution House about potential future add-ons to the system, including a real-time security guard tracking and reporting system.

www.myincidentdesk.co.uk