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The Institute of Workplace and Facilities Management (IWFM) has revealed the winners of its IWFM Impact Awards 2022.

Technological innovations dominated last night’s event which took place at London’s JW Marriott Grosvenor House. The evening also captured the equity, diversity and inclusion (EDI) agenda’s rise in prominence in the industry with four winning entries spotlighting outstanding examples of progress in this key area.

In a step towards improving inclusivity, attendees were encouraged to ‘dress to impress’ rather than adhere to the usual black tie dress code at the workplace and facilities management industry’s most prestigious event, hosted by comedian and TV regular Zoe Lyons. Meanwhile, the Awards retained and repositioned its ‘Equity, Diversity and Inclusion Initiative’ category after it was launched last year as ‘Diversity Initiative’.

IWFM Impact Awards winners and highly commended finalists:

Workplace Experience: Office/Corporate Environment

Winner: Creating a world class Workplace Experience, CBRE, Atkins & Faithful and Gould

Excellence in Customer Experience

Winner: Eric Wright Facilities Management’s Variation App

Social Value

Winner: Social Impact Kickstarter Scheme, Pareto FM

Highly commended: EHU Safe Learning Environment – Following a Fire at Asmall Primary School and Nursery, Edge Hill University


Winner: Putting wellbeing at its heart, 14forty

Change Management

Winner: Inspiring Change Through NPS, Mitie

Product or Service Development

Winner: KAUST Facilities Management Business Intelligence Dashboards (KFM-BI)

Best SME Led Innovation

Winner: LooLights – Smart Occupancy Systems, WhiffAway Group


Winner: Enhancing environmental control and energy reduction management in the heritage sector, The National Library of Scotland

Highly commended: Facade Access Solution for The Scalpel, Integral Cradles and GIND UK

Positive Climate Action

Winner: Net-Zero Carbon Accommodation Programme (NetCAP), Landmarc Support Services

Equity, Diversity and Inclusion Initiative

Winner: Increasing support for suppliers and promoting diversity, CBRE

People Development and Talent Retention

Winner: NHS Property Services

Sector Breakthrough

Winner: ED&I Social Impact Initiatives, Pareto FM


Winner: Enhancing environmental control and energy reduction management in the heritage sector, The National Library of Scotland

Frontline Heroes

Winner: Sodexo Covid-19 testing centres frontline teams

Highly commended: Facilities Service Delivery Team, Lancaster University

Newcomer of the Year

Winner: Anthony Atkinson, CBRE

Team of the Year

Winner: NHS Property Services Facilities Management Team

Outstanding Contribution to Workplace and Facilities Management

Sponsored by Waste to Wonder

Winner: Andrew Hulbert, Pareto FM

Chair of Judges Mark Griffiths commented: “Thank you to our amazing finalists, winners and highly commended entries for demonstrating the full impact that workplace and facilities management has on people’s everyday experiences, both in business and society. One of our main focuses this year was how the Awards both reflect and support diversity and inclusion in our fantastic industry. IWFM’s EDI focus group, which aims to drive meaningful change in the industry, has been a key support in this and the fact we have four winners recognised for their efforts in improving EDI underlines the importance of keeping this agenda front of mind.”

IWFM Chief Executive Linda Hausmanis said: ‘I am grateful to all of our amazing entrants for sharing their successes for consideration during such demanding times. As each submission demonstrated, the workplace and facilities management profession is a business enabler, value creator, change maker, and vital frontline deliverer. It is key critical that we spotlight that with our Awards and ensure business leaders understand not only our profession’s tremendous impacts, but also its extraordinary potential to support and deliver positive outcomes as we all take our next steps into a challenging landscape. Congratulations to our finalists and winners tonight; you truly are exemplars of our profession, and I cannot wait to see what 2023’s submissions bring.”

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