Carillion Expands Customer Service Centre

Carillion is celebrating the success of its Sheffield based Customer Experience Centre, following a period of growth and expansion.

Ten months on from its opening, the Customer Experience Centre has fast become the heartbeat of Carillion Services driving excellence for clients through multi-channel contact centre work and critical back office support.

As customer support for key clients such as Arqiva, RBS, and Carillion’s own switchboards and multi-channel contact management have moved to the Customer Experience Centre, Carillion has grown its customer service team, extended its service offering and moved to 24 hour 365 day opening, providing crucial support to client estates and the people who use them around the UK.

To mark its success, the team were joined by Managing Director of Carillion Services, Nigel Taylor for its official naming ceremony.

Nigel Taylor commented: “We aim to deliver the best possible service to our customers and our investment in the Customer Experience Centre and the skills and abilities of the team demonstrates our commitment to this.

“As a responsible employer we have also invested in making the Customer Experience Centre a positive place to work for our staff and we are supporting a number of initiatives in the local community to ensure we make a lasting and positive impact in the area in which we operate.”

Entering the final stages of its transformation programme, the next few months will see the Customer Experience Centre become an interactive showcase for Carillion Services, allowing clients and visitors to experience first hand the people, technology and process behind its service delivery.