LoweConex, a provider of centralised building data platform Conex OS has today announced a strategic collaboration with ServiceChannel to close the loop on asset management, providing a complete solution for alarm triaging, automated remote control, and resolution mobilisation to help leading retailers and high street brands unlock optimised stores of the future.
ServiceChannel brings peace of mind to facilities and store operations teams by ensuring locations offer the best possible customer experience. Leaders across industries accelerate the performance of business-critical assets through the SaaS platform and a marketplace of proven top service providers. ServiceChannel is used daily by over 70,000 contractors at 500,000+ commercial locations in 66 countries.
This strategic collaboration brings together two best-of-breed solutions and cutting- edge cloud technology along with the LoweConex Technical Bureau’s extensive expertise in managing connected assets.
The Conex OS and ServiceChannel integration automates the entire fault-to-fix journey. When an asset fault occurs, Conex OS instantly triages the issue and, if required, triggers a ServiceChannel work order—mobilising the right service providers without manual intervention. This bi-directional connectivity gives retailers a unified platform for asset visibility, real-time control, and operational continuity to reduce downtime and optimise FM workflows estate-wide.
Ian Lowry, Chief Executive Officer of LoweConex said: “Our partnership with ServiceChannel is an exciting step toward delivering the next generation of connected estates.
“The combined solution of Conex OS and ServiceChannel will provide facilities leaders with enhanced intelligence into asset performance, in turn automating the flow of that data from store level to central offices and the boardroom, centralising the control of day-to-day operations in a more strategic manner.”
Sid Shetty, Chief Customer & Business Officer of ServiceChannel, said: “We’re thrilled to partner with LoweConex and strongly believe that together we create significant compounded value for the industry and our joint customers. By connecting assets and workflows with the best service providers in the market, we can reduce downtime, increase visibility, optimise energy utilisation, and foster a proactive approach to deliver outstanding business results and customer experiences.”
